legal

APEX Laser Privacy Policy

At APEX Lasers, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information in compliance with applicable laws, including the General Data Protection Regulation (GDPR) for users in the European Union (EU) and relevant privacy laws in the United States.

1. Information We Collect

We may collect the following types of personal and non-personal information when you use our website, purchase products, or engage with our services:

a. Personal Information

Name, address, phone number, and email address

Payment details (collected via secure third-party payment processors)

Professional credentials (if applicable for product use)

IP address and location data (for service optimization)

b. Non-Personal Information

Browser type and device information

Pages visited and time spent on our site

Aggregate data from cookies and analytics tools

2. How We Use Your Information

a. Intended Use

APEX Lasers products are designed for professional use only. Users must be certified or appropriately trained in laser therapy before operating the devices.

b. Safety Compliance

You are responsible for ensuring that all treatments are conducted in compliance with local regulations and safety standards.

3. Legal Basis for Processing Personal Data (EU Users)

ClinicNotes AI is intended for healthcare professionals to manage patient data and clinical documentation. Any misuse of the platform for unauthorized or illegal purposes is prohibited.

4. Sharing Your Information

a. Limited Warranty

APEX Lasers products come with a limited warranty covering manufacturing defects. This does not include damage caused by misuse or improper maintenance.

b. Repair Policy

In the event of a malfunction, contact our support team. Repairs under warranty are free, but out-of-warranty repairs may incur additional charges.

5. Cookies and Tracking Technologies

a. Eligibility

Refunds or returns are only accepted within [specify time, e.g., 30 days] of purchase and require the product to be in its original, undamaged condition.

b. Process

To initiate a return, contact our customer service team. Refunds will be processed within [specify timeframe, e.g., 14 days] of receiving the returned item.

6. Your Rights

All content, trademarks, and logos on the APEX Lasers website and materials are the property of APEX Lasers. Unauthorized use, reproduction, or distribution is strictly prohibited.

7. Data Security

We implement robust security measures to protect your information, including encryption, firewalls, and secure payment gateways. Despite these efforts, no system is completely foolproof, so please contact us immediately if you suspect a breach.

8. International Data Transfers

Your data may be transferred and stored outside your home country, including in the United States. For EU users, we ensure adequate protections through Standard Contractual Clauses (SCCs) or similar mechanisms.

9. Retention Policy

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For marketing data, you may request deletion at any time.

10. Children’s Privacy

APEX Lasers does not knowingly collect personal information from children under the age of 16. If you believe a child has provided us with personal data, please contact us to delete it.

11. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on our website with the effective date.